(Customer | Product) - Support
About
SDV:
- Support
- Driven
- Development
Everyone must do customer/product support.
Developers and designers:
- gives the best support
- create better software
Software engineers and designers are often divorced from the consequences of their actions.
Articles Related
Exposure
Fast Path to a Great UX – Increased Exposure Hours - Jared Spool. There is a direct correlation between exposure hours and the improvements we see in the designs that team produces.
- Direct exposures
- Minimum every 6 weeks
- At least 2 hours
Support request
Stats:
- 500 000 users
- 5 million people
- 400 issues
- 800 email
- 7-12 minutes
Emotional state
Software
- https://solvvy.com (mailchimp)
- https://freshdesk.com/ (ezoic)