Churn is typically defined as
<MATH> \text{churn} = \frac{ \text{the number of churned customers} }{ \text{total customers}} </MATH>
Churn can be deceiving especially if your growth is accelerating (it will look lower than it actually is).
A customer churn:
When a customer churns, you are impacting your growth negatively.
Churn is typically rare but quite costly
In a churn model: