(Customer | Product) - Support

Card Puncher Data Processing



  • Support
  • Driven
  • Development

Everyone must do customer/product support.

Developers and designers:

  • gives the best support
  • create better software

Software engineers and designers are often divorced from the consequences of their actions.


Fast Path to a Great UX – Increased Exposure Hours - Jared Spool. There is a direct correlation between exposure hours and the improvements we see in the designs that team produces.

  • Direct exposures
  • Minimum every 6 weeks
  • At least 2 hours

Support request

Support Request


  • 500 000 users
  • 5 million people
  • 400 issues
  • 800 email
  • 7-12 minutes

Emotional state

Emotional State

Support Emotion


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