Business - Business Intelligence (BI) / Decision Support System (DSS)


business intelligence gather data to analyze trends over time whereas operational intelligence provides a realtime picture of what is currently happening within a system.

In a 1958 article, IBM researcher Hans Peter Luhn used the term business intelligence. He defined intelligence as “the ability to apprehend the interrelationships of presented facts in such a way as to guide action towards a desired goal.”

In 1989 Howard Dresner (later a Gartner Group analyst) proposed BI as an umbrella term to describe “concepts and methods to improve business decision making by using fact-based support systems.” It was not until the late 1990s that this usage was widespread.

Over 15 years ago, BI was called decision support

Business intelligence is the process of presenting information to develop business understanding and insight.

This is done typically through:

  • reports,
  • dashboards,
  • alerts,
  • and other communication methodologies.

The field of business intelligence includes such topics:

  • analytics,
  • OLAP,
  • data mining,
  • enterprise performance management (EPM),
  • statistics,




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