SAP BO - Dashboard and Analytics Launch Error (Cannot forward, GetLogonToken)

1 - About

You may have this error when you try to start :

  • Dashboard and Analytics
  • or Dashboard and Analytics Setup

An error has occurred: Cannot forward after response has been committed    

Dashboard and Analytics


Servlet Engine Exception: null
URL: /PerformanceManagement/scripts/tools/err_page.jsp?iSubMenus=0&ctxt=aa-setup&menu=/conf-syst/menu-setup
StackTrace:
java.lang.NullPointerException
	at com.bo.aa.util.SecurityStore.GetLogonToken(SecurityStore.java:28)
	at com.bo.aa.util.SecurityStore.getSecurityValue(SecurityStore.java:79)
	at com.bo.aa.impl.DBServerImpl.getSecurityToken(DBServerImpl.java:166)
	at org.apache.jsp.jsp.appsHome_jsp._jspService(appsHome_jsp.java:536)
	at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:97)

Dashboard and Analytics Setup


Servlet Engine Exception: null
URL: /PerformanceManagement/scripts/tools/err_page.jsp?menu=%2Fconf-syst%2Fmenu-appdesigner&iSubMenus=0&
contextPath=..%2FPerformanceManagement&helpURL=%2FPMC_Help%2F%25LOC
%25%2Fdashboard_builder%2Fhtml%2Fcontext.htm%3Fcontextid%3D0001020&loc=en_GB&
service=%2FInfoViewApp%2Fcommon%2FappService.do&pvl=en_GB&ctxt=aa-appdesigner
StackTrace:
java.lang.NullPointerException
	at com.bo.aa.util.SecurityStore.GetLogonToken(SecurityStore.java:28)
	at com.bo.aa.util.SecurityStore.getSecurityValue(SecurityStore.java:79)
        .....................

3 - Resolution

This problem can have two sources :

  • first the Performance Manager servers are not up
  • second, you may have a credential problem with the user which launch Performance Manager

3.1 - Performance Manager servers are not up

You may aware that if you use SAP BOBJ - Central Management Console (CMC) to manage you server the Servers List node can not show all Dashboard and Analytics servers. Then verify that all Dashboard and Analytics servers are up

To know how to manage the server : SAP BO - Servers Management (Services).

3.2 - Bad credential

If you are using Dashboard and Analytics from a client machine, restart the client machine.
By modifying the credential, you modify in background the file InitConfig.properties. It is located in the following location:
  • [Install Directory]\Program Files\Business Objects\Performance Management 12.0

The line modified are :

  • initialization.User=
  • initialization.Password=

4 - Reference

  • Dashboard and Analytics launch errors - page 26 of xi3_dashboard_analytics_setup_admin_guide_en.pdf

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